Website Privacy & Cookies Policy

Information we collect from you and how we use it

This privacy policy explains how Boiler Plan UK (referred to as “we” and “us” in this policy) may collect and use personal information from you when you use our website ( Please read the following privacy policy to understand how we use and protect information about you that you provide to us.  By using our website you agree to the collection, use and disclosure of your information under the terms of this policy.  Boiler Plan UK are committed to respecting and protecting the privacy of all individuals with whom we interact and we will process your personal information at all times in accordance with applicable privacy and data protection laws.  For the purpose of the Data Protection Act  1998, we are the data controller.


Information we collect from you and how we use it

We collect and store all information collected via our website forms that are submitted to us by you.  These forms are submitted to receive a quotation, call back, email information or general information about our products and services.  We record all details you have supplied to us, including: name, address, telephone number and email address, plus any other information you have provided to us.  We use this information to contact you via telephone or email and provide you with the information you have requested from us.  The information we collect allows us to personalise the information we provide to you so that it is relevant to you and your specific needs or requests.  

We also record information relating to your boiler installation and quotations provided, we only keep information need to process and fulfil your boiler installation.  We do not store any information relating to your payment details or finance applications.

We only collect information that is necessary to provide you with the above.


Your Rights

You have the right to opt out of receiving any further information including marketing information from Boiler Plan and should check the permissions you give us at the time of supplying your details to us.  We will not pass your details onto any third parties without your expressed permission. You can ask us to stop using your details or make a request to access the information we store about you (your right under the Data Protection Act) by emailing us at  


How we store your personal information

We are committed to ensuring your personal information is kept secure and confidential. We do not sell on any information we collect onto third parties.  We securely store your information in accordance with The Data Protection Act 1998.


How we use cookies.

We use cookies to operate our website and to improve your experience of using our website.  Cookies are used to record when you have visited our website, what pages you have look at, what products you have looked at and any interactions you have had with our contact forms and online quote tool.

Cookies can be dropped onto any web enabled device such as desktop computers, laptop, tablets and mobiles. The cookie is a simple and anonymous text file that stores information on your device and shares this information with only.

We only use cookies which are necessary to keep our website properly. They do not gather information about you but simply recording if you have visited our website before and what your preferences are, plus any information relating to third party advertising sources that you have interacted with.  


How to turn off cookies.

If you don’t want our cookies to be stored on your device you can:

  1. Delete cookies from your hard drive
  2. Set your website browser to block cookies
  3. Change the settings in your browser to notify you before any cookies are dropped

By turning off cookies you may not be able to use the full functionality of our website.