At Boiler Plan UK we understand the importance of protecting your privacy and we are committed to keeping your personal data safe and secure. We aim to deliver a first-class service and that service also applies to how we collect and store your data.
In this policy we outline what information we collect from you and for what purpose. We encourage you to take the time to read this policy and please contact us if you have questions relating to this policy and/or the information we hold about you using the contact details below.
Information we collect from you and how we use it
We collect and store all information collected via our website forms that are submitted to us by you. These forms are submitted to receive a quotation, call back, email information or general information about our products and services. We record all details you have supplied to us including:
We use this information to provide you with accurate information about the services you have requested from us, we may contact you via telephone or email to offer further assistance regarding your enquiry. We will keep a record of your quotation encase you return to make a purchase from us.
By using our website, we will collect marketing insight information about how you found our website, what words you used to search for our products and services, what pages you visited and how you interacted with our website. The data collected does not include any personal information that could be used to identify you. It simply helps us understand where our potential customers come from, what products and services they are interested in and how they interacted with our website. This information is collected through a cookie being dropped onto your mobile, desktop or tablet.
These cookies also allow us to serve you with personalised internet and social media advertising via Google, Bing and Facebook. The cookies are also used to provide accurate reporting on our website and advertising campaign performance and to recognised new and returning visitors and what campaigns they have seen but we cannot personally identify you through this information.
For more information about our website and marketing cookie usage, please see our Cookies Policy.
Outside of the website we also collect and record information relating to your boiler installation and quotations provided, we only keep the information we need to process and fulfil your boiler installation. We do not store any information relating to your payment details or finance application. Post installation we will record information about your installation and buying method such as:
We will contact you during the installation process to make arrangement and confirm essential information via telephone and email. Our customer services team will also call you post installation to make sure you are happy with the service you have received from us. We will keep data relating to previous and existing customers for up to 6 years from the date our service relationship ends for TAX Purposes.
Who we share your personal details with
In accordance with UK safety regulations we will registered your boiler with the Gas Safe Register. To do this, we provide them with the following information:
In order to activate your free boiler warranty, we will register your boiler with the manufacturer by sharing the following information:
We will send you transactional emails in relation to the services you have requested from us, for example: boiler installation quotation or confirmation of a survey appointment. If you have opted-in to receive information about Boiler Plan UK’s additional products and services or newsletters you may receive from time to time marketing emails about our services that we think you will be interested in. Please check what permissions you give us at the time of supplying your details to us. Of course, you can opt-out of these emails at any time by either clicking on the unsubscribe link in the footer of the email (at the bottom) and by doing this your subscribe status will be updated within 24hrs. You can also contact us via the contact details below and request to be removed from any communications and this will be actioned within 5 working days.
We will not sell on your details onto any third parties without your expressed permission. You can ask us to stop using your details or make a request to access the information we store about you (your right under the General Data Protection Regulations (GDPR)) by emailing us at email@example.com. We will provide you with the information we hold about you within 28 days and no charge will be made for this.
How we store your personal information
We are committed to ensuring your personal information is kept secure and confidential. We do not sell on any information we collect onto third parties. We securely store your information in accordance with The Data Protection Act 1998.
How to contact us in relation to your personal data
If you have any questions you like to ask us in relation to your personal data, to request a copy of your data or to opt-out of any marketing communications, please write to us at:
The Data Controller
Boiler Plan UK Ltd
Unit 10 Easter Park
Or email us at: firstname.lastname@example.org
You can opt-out of receiving emails from us at any time by clicking on the unsubscribe link within our email footer.
This policy was updated on 24th May 2018.