FAQs

The below are some of the most common questions we get asked here at Boiler Plan. If you can’t find the answer you’re looking for, call us on 0800 61 22 302 or get in touch.

How does Boiler Plan work?

1. We provide a flexible service that is designed around you. You can choose to complete a self-survey through our Instant Online Quote or contact us to arrange for one of our expert surveyors to come to your home and complete a technical survey, recommend the right boiler for your home and provide a quotation. Our quotes are fixed and we’ll never try to add any unnecessary extras – we want to give the best possible price (and service too).

2. Decide if you want to spread the cost of your new boiler and installation with one of our financed repayment plans. If you do, we’ll take you through a finance application (with one of our lenders), this takes around 10 minutes and we can give you a decision on finance in minutes (all applications are subject to a credit check).

3. Book your installation. We’ll confirm your installation date and time (at a time that is convenient for you) and we’ll always offer you the quickest slot, for emergency cases we can install within 48 hours.

4. Your boiler will be installed by a local Gas Safe Registered engineer, who’ll do a quality and tidy job and they’ll demonstrate how to operate your boiler and answer any questions you might have.

5. Our customer services team will call you after the installation of new boiler to check you are happy with everything.

Why do I need a home technical survey?

Choosing the right boiler and installing a replacement boiler isn’t as straightforward as you might think. We need to make sure your boiler is in a safe position that meets all regulations, check all gas pipes and water pressure into the property to ensure you have maximum output from your boiler. We’ll also assess what else is needed for the job ahead of the install to avoid any unexpected delays when we arrive to do the install. Online surveys are great for straightforward quote, however, they can’t cover all eventualities – that’s where our boiler experts come in, there’s nothing they haven’t come across before that can’t be overcome.

Does my quote include everything needed to fully install the boiler?

Yes, your quotation will include: your chosen boiler type, flue, wireless controls (if requested), magnetic filter and installation including all fixtures, fittings and safety checks, plus a chemical system flush – there will be no hidden extras. Remember, all of our boiler installation engineers are all Gas Safe Registered.

Are Boiler Plan Engineers Gas Safe Registered?

Yes. All Boiler Plan installers are local professionals who are extremely experienced central heating engineers who are Gas Safe Registered.

Are all of the boilers you install energy efficient?

Yes, we only install boilers which are A+ Rated, this mean they operate at a minimum of 94% efficiency levels, which can be even higher if the boiler is fitted with a thermostat. The efficiency is stated on the boiler ErP (Energy related Product) label, these are the coloured labels you’ll also have seen on household white goods such as washing machines.

How quickly can you install a boiler?

We always strive to offer customers the soonest available install date and for emergency cases we can install within 48 hours on purchase.

Will the installers take care of my property?

Of course, our installers are a friendly and polite bunch who take pride in the quality job and service they delivery to our customers. They smile and tidy up after themselves, and if you’ve been kind enough to offer them a cuppa, they’ll even clean up the cups afterwards too!

At the time of installation, will Boiler Plan remove my old boiler?

Yes, we will remove your old boiler and any associated including pipework and cylinders, deposing the waste, professional and responsibly. Any items that can be recycled will be and our Boiler Plan installation team all have a Waste Carrier Licence.

What does the chemical system flush do?

A chemical flush is a deep clean of your radiators and central heating system, using chemicals to flush out the sludge (rust and small metal debris) that may have settled inside your radiators, pipes and boiler over time. By doing this, we know we are fitting your new boiler to a clean system and by also fitting a magnetic filter we know you’re new central heating system will work efficiently and effectively.

Why do you provide a magnetic filter?

We install a magnetic filter to your boiler system (after we’ve done the chemical flush) to keep the water that flows through your system clean, prolonging the life of your boiler. The filter contains a powerful magnet which catches all the small metal particles in your system (often called sludge) and stops it entering your boiler system and radiators, improving the output of your central heating system.

Can I have a web enabled or SMART control fitted with my boiler?

Yes, we can provide a range or wireless thermostats with your boiler. We can provide an install a SMART Honeywell Lyric or Nest which allows you to control your heating remotely from your mobile or tablet. We can do this at the time of installation and your surveyor can advise you of the options and costs.

Do I have to take out finance to pay for my new boiler?

No, you can choose to pay for the boiler installation upfront. The price of your boiler and installation is the same whether you choose to take out finance or not. We provide the option of interest free and financed repayment plans to make the cost of the installation more affordable with low monthly repayments should you choose this.

To take out a finance repayment plan is a credit check required?

Yes, we provide finance on behalf of a panel of lenders who will require a credit check before agreeing to provide the finance loan to be done. We can do this for you face to face or over the phone and give you a decision on finance in minutes.

If I choose to pay for my boiler with a finance repayment plan is a deposit always required?

No, many of the financed repayment plans we offer, including interest free finance, do not require a deposit. However, should you choose to make a deposit this will reduce the amount of the monthly repayment.

Can I pay off my finance plan earlier than the agreed term?

Yes, you can pay off the cost of your boiler installation early and as the finance is calculated daily, there are no early repayment fees.

Is the finance APR fixed for the duration of my plan?

Yes, all of the APR’s we quote are fixed for the full duration of your plan, so you don’t need to worry about the cost inflating – it won’t.

Can I change my mind?

Yes, you are free to change your mind and are entitled to a 14-day cooling off period after payment or finance application commenced, as long as we haven’t installed the boiler.

Do I get boiler cover with my boiler?

Yes, all boilers installed by Boiler Plan come with a free manufacturer backed warranty on all parts, labour and call-outs, up to 10 years. We’ll also register your boiler with the manufacturer and should you need to call upon your warranty, you just need to call Boiler Plan and we’ll sort out the rest for you.

What does the free warranty cover?

Your free, manufacturer backed warranty covers you all call-outs, parts and labour should something go wrong Unlike other companies, our warranty covers everything for the whole duration of the period up to 10 years, we do not charge for any extra warranty types or durations. Plus, our customer aftercare means that if something happens, you call us and we manage the whole process of getting your boiler running again, so you have complete peace of mind.

What do I do if my boiler isn’t working?

Call Boiler Plan on 0800 61 22 302 and we’ll liaise with the boiler manufacturer and arrange for their boiler repairs engineer to come out to you as soon as possible, usually within 48 hours. Once you are up and running again we’ll call you to make sure every is ok and you are happy with the performance of your boiler.

Do I need to register with the manufacturer to activate my warranty?

No, as part of the installation service we will fully register your warranty with the boiler manufacturer.

How do I keep my warranty valid?

By having your boiler services annually by a Gas Safe Registered engineer. Failure to do so will invalidate your warranty.

Is the annual boiler service included in my repayment plan?

No, you are free to have your boiler services by any Gas Safe Registered engineer. If you choose Boiler Plan to complete your service a small fee of £60.00 will be payable and you can continue to benefit

Who can do my annual boiler service?

One of Boiler Plan’s Gas Safe Engineers can complete your annual service for a small fee. The service with include a full health check of your boiler to make sure it is working efficiently and safely. The service is also required, every year, to keep your warranty valid. You are free to have your service completed by any Gas Safe Engineer, however if you choose Boiler Plan you will continue to benefit from our free aftercare and should you have any problems you just make one call to us and we’ll take care of the rest.

Will I save money on my gas bills by having a new boiler installed?

If your existing boiler is an old system it is likely to be inefficient, for example a 10-15 years old non-condensing boiler might be G-Rated and therefore only 70% (at best) efficient. So, by converting to a new condensing A-Rated combi boiler, you will have an A+Rated boiler with around 94% efficient, will use less energy and therefore reduce your gas bills. According the Energy Savings Trust this could be as much as £340 per year.

Should I repair my boiler?

An old boiler is unlikely to be inefficient to run, costing you more money in gas bills to run than a new boiler. Plus the cost of the repair can be often be more than what you’d pay over a year for a new boiler. An old boiler is unlikely to still be in warranty and could breakdown again, costing you more money. With a new boiler, you can get a new boiler with no upfront cost, free warranty on all parts and labour and reduced annual gas bills through energy usage reductions.