Cancelling your Care Plan
How do I cancel my plan?
We're sorry you're thinking of leaving us. To cancel your plan, complete the form below and we will do the rest.
Your Rights to Cancel During the Cooling Off Period
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later. (For some plans this period may be longer please refer to the plan documentation for full details).
If you change your mind during the cooling off period, you can cancel your plan and we’ll refund any fee paid. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the plan). However, if we replace your appliance during the cooling off period, your plan will automatically end and you must pay the full plan fee.
Your Rights to Cancel After the Cooling Off Period
For your rights to cancel after the cooling off period, please refer to your plan documentation.